Keynote Speaker Presentation
Building Resilience to Attract and Retain Your Best Workforce
Thursday, January 27 | 9:00 a.m.
Insurance agencies operate within a dynamic socio-economic environment impacting their businesses and people. To grow and thrive any business needs to attract and retain skilled and motivated people. The global pandemic has had a ripple effect on businesses, placing a high focus on talent as businesses deal with labor shortages, shifting expectations in the way people work, and the persistent callout for diversity, equity, and inclusion.
This interactive session will address:
- The prevailing macro people trends that require heighten attention
- Key considerations to respond to current talent challenges – hiring, retention
- A roadmap for leaders to creating a more diverse and equitable environment where everyone thrives
Ivy Kusinga, Senior Vice President, Chief Culture and Talent Officer at Chubb
Ivy Kusinga is the Chief Culture and Talent Officer at Chubb, a global P&C insurer serving large corporate, mid-market, small business, and lower-middle-income to high-net-worth consumers through brokerage, agency, and direct-to-consumer distribution channels. Chubb has a global geographic footprint in 54 countries.
With 20 years of functional leadership experience, Ivy serves as a key architect and trusted advisor to Chubb’s senior management team in leading efforts to support Chubb’s talent management and culture objectives. Following ACE’s acquisition of Chubb, the largest merger in the insurance industry, Ivy was appointed to manage all aspects of the culture integration under the direction of the Chairman & CEO. She actively partners with leadership teams across Chubb to influence and foster a cohesive and distinguishing culture. Prior to this role, Ivy led the talent management function for Chubb North America and worked for Chubb Overseas General as Vice President, Business Development, International Accident & Health.
Integral to her current role is the oversight of Chubb’s global diversity, equity, and inclusion strategy aligned to talent management imperatives. She is responsible for operationalizing talent and diversity efforts to improve gender balance at all levels, as well as the implementation of Chubb’s racial inclusion commitments, and the support of talent retention and engagement initiatives. Over the course of her career, Ivy has designed and implemented a wide variety of development programs to support career growth and advancement of key talent.
Ivy obtained her Bachelor of Arts (cum laude) from St. Mary’s University, Canada. She is an expert presenter on culture, diversity, and talent management at conferences and industry events, and was featured in Intelligent Insurer’s Top 25 D&I Champions in the re/insurance industry for her work. She serves on two non-profit boards: Worldmaker International, since 2019; and Gamma Iota Sigma, an international business fraternity for students of insurance, risk management and actuarial science, since 2015.
Ivy has two daughters and lives in Upper Merion, Pennsylvania.